![]() ![]() If you're interested in an all-electric luxury vehicle, our options include the Audi Q4 e-tron, Audi e-tron GT, Audi e-tron, and more. We've got a huge selection of new Audi vehicles including models like the Audi A3, Audi A4, Audi A5, Audi Q3, Audi Q5, Audi Q7, Audi Q8, and more. We maintain solid standards for client satisfaction across all of our departments, so you can expect a smooth, hassle-free experience every time you visit our dealership. At our respected car and SUV dealership, you will always receive the highest level of customer service from our courteous, knowledgeable associates. I would not recommend the service department of this dealership.Free Valet Parking at Audi Manhattan - Entrances Located on W 55th St and W 56th StĪt Audi Manhattan, we are proud to serve the automotive needs of drivers throughout the New York City area. I was stunned that he had no recollection of me nor what happened in 2021. ![]() The whole experience was very weird, and such a stark contrast to the extremely nice Ken I met two years ago. We can’t do anything except MAYBE glue your mirror back on.” He was very cold and said “Even if you call them, they’ll just give you the run around and have you call us. I told him I’d like to get in touch with Discount Auto Glass about their lifetime warranty against defects. I only discovered what it was when my mirror detached from the windshield. Even when I got a separate crack repaired at Safelite 6 months ago, they didn’t acknowledge that the “glue” was actually a big broken glass chunk. If there really was a crack 2 years ago, you shouldn’t have waited this long.” I told him I didn’t complain about it because I thought it was glue. He seemed annoyed at my call, and kept telling me “I don’t know what you want me to do. When I called in, he had zero recollection of me or the brake failure fiasco from 2021, even after I re-told all of the events. I figured Ken would help me get in touch with Discount Auto Glass because he was extremely helpful before. That “adhesive” I saw was *actually* a chunk of glass from my windshield the whole time. I figured this was a cosmetic issue, so I let it be.Ī week ago, I came out to my car and the mirror was dangling off of the windshield. I was so tired of bringing my car back and forth to this dealership. Shortly after getting my car back, I noticed a big glob of clear glue underneath my rearview mirror. When I got my car back this time, I saw that the contracted company (Discount Auto Glass) left black adhesive all over the interior and exterior of my car, and left a significant chip in my paint. As an apology, he offered to fix an existing crack I had in my windshield by replacing the entire windshield. After fixing my brakes, he wanted to make it up to me. He even teaches classes.”ĭespite the unapologetic tone of my service advisor, the service manager, Ken, reached out to me and was very apologetic. We’re all human.” When I told him I did not want the same mechanic to fix my brakes, he said, “The mechanic that initially worked on your car is actually our master mechanic. The service advisor, Tyler, never apologized and told me “mistakes happen. There’s probably some air in the line that will work it’s way out as you keep driving.” Thank god I did NOT listen to this guy, and drove it right back to the dealership where they confirmed that the brakes were not “seeded”. I was told “that’s normal after your brake lines get flushed. I pulled over and called into the service department to tell them what was happening. I had to slam my foot to the floor and my car was STILL only gliding to a stop. On the drive home, something was clearly wrong when I pulled up to my first red light. ![]() In 2021, I had a “70k mile service” done here. ![]() They didn’t connect my brakes properly after flushing the brake lines, so my brakes were failing as I attempted to drive home. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |